Customer support

About product delivery

* Shipment in Japan *

Free shipping in Japan

Using the services of the Japan Post Office, we will speedily deliver all items that are securely and safely packaged to your hand.

  • Tracking information service

  • Delivery completion, delivery notice, absence return notification service

Usually, it will be delivered to you within 2-5 days after it is shipped.

* International shipping *

For orders outside Japan, use Japan Post Service, EMS (Express Mail Service) for a flat rate of $ 15.

We can deliver safely packed items to more than 120 countries and territories worldwide.

● Delivery to the destination mail box, etc.

  * We will deliver the package even if the recipient is absent.

● You can check the delivery status with the tracking service.

* There is no disability compensation system.

  * Handling areas may be restricted depending on the area.

payment method

Credit card payment

The following credit cards are accepted.

{VISA ・ MASTER ・ AMERICAN EXPRESS}

As a general rule, we do not send credit card receipts for security reasons. Please check the usage statement sent by the card company.

Since we use a system called SSL, the card number is encrypted and sent
.

***Precautions***

Right now, an error has occurred on the delivery address information input screen.

The email address, name, and company name are clearly stated, but if you do not need the company name, please specify "None".

Also, if you do not need to specify the building name, room number, etc. of the delivery address, please enter "None".

We apologize for the inconvenience, and thank you for your understanding.

● PayPal payment PayPal

It can be used not only in domestic online shops but also in 190 countries and regions overseas. It also supports payment in 21 currencies. Once you have registered your credit card information and address, you do not have to enter it every time you shop, and you can enjoy online shopping faster and more safely. What's more, support in case of problems is also safe.

* If you wish to pay by PayPal, please contact us before purchasing.

Repayment and exchange

We are committed, as can be seen and the real size and the exact natural stone color as possible for all of the photos you have me, because by Konhyuta to be used is also the case that the appearance of such color is different please note that.

 

If you have any dissatisfaction after purchase, please contact us within 10 days of receiving the item and we will refund you.

Please note that a refund fee of 10% of the price will be charged as a PayPal and credit card fee, and the customer will be responsible for the cost of returning the product.

When returning, please return it to the original packaging and be sure to use the tracking service and delivery confirmation service.

 

* Only unused items that are in the same condition as when they were shipped will be refunded.

 

We guarantee the quality and finish of all our products and deliver them to our customers. If the wire wrapping is damaged, we will repair the wire or follow up after rewinding.

Repairs within a month will be done free of charge. (Only the shipping fee will be borne.)

For products that are repaired within a month or more and within half a year, please feel free to contact us as we will estimate the repair cost.

We strive every day to meet the satisfaction of our customers.

If you have any comments or suggestions, please let us know. I am going to use it as an example.

 

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You can also customize your own pendant charm.

Please feel free to contact us if you are interested.

We are looking forward to hearing from you.

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Due to the influence of the new coronavirus, we are currently suspending overseas shipments.

We apologize for the inconvenience, and thank you for your understanding.